Turning Dining Data into Better Resident Experiences
Tuesday, April 28, 2026
1:00pm – 2:00pm (EST)

A webinar presentation in partnership with LeadingAge Pennsylvania

The dining experience plays a critical role in resident satisfaction, health outcomes, and overall quality of life, yet many communities still rely on anecdotal feedback rather than actionable data. This session explores how aging services providers can use meaningful data to understand what truly drives dining satisfaction and where targeted improvements make the greatest impact.

Participants will learn how to capture and interpret real-time feedback, identify the key drivers of dining satisfaction, and apply continuous quality improvement strategies across dining programs. Walk away with practical tools to elevate dining services, enhance resident engagement, and turn insight into measurable results.

Event Objectives:
1) Explain the role of the dining experience in patient and resident care, including its impact on clinical outcomes, psychological well-being, and social engagement across care settings.
2) Analyze the key drivers of dining satisfaction, including food quality, meal service, staff interactions, choice and autonomy, and the dining environment.
3) Apply continuous quality improvement strategies to dining programs by using real-time feedback and monitoring key performance metrics.

Target Audience: Food Service Operators at any level, and corporate food service leaders.

Webinar Pricing:
$99 for LeadingAge Connecticut & Rhode Island Members
$175 for Non-Members

• Registration is a commitment to pay in full.
• Registration is for ONE computer login access per webinar.
• Recordings of live sessions are included in webinar purchase.
• Deadline to register for this webinar is Friday, April 24.

CEU Information:
• This program has been submitted but not yet approved for Continuing Education for 1.0 total participation hours by NAB/NCERS.
• To receive continuing education credit for LeadingAge PA-sponsored webinars, attendees must register under their name, participate through the link supplied after registering and complete the evaluation after the webinar.

Speaker Bios:  Jackie Gifford, Non-Commercial Business Solution Specialist, Gordon Food Service
Jackie Gifford holds a degree in nutrition from Penn State University and has more than 15 years of experience in aging services. She began her career in 2009 as a corporate dietitian, spending over a decade overseeing nutritional services across a chain of long-term care communities. In 2018, Gifford became a licensed Nursing Home Administrator in Pennsylvania and served in that role throughout the COVID-19 pandemic, gaining firsthand leadership experience during one of the industry’s most challenging periods. In 2024, she joined Gordon Food Service as a Business Solutions Specialist, where she provides industry guidance and helps healthcare and aging services organizations access the products, tools, and value-added solutions needed to support operational success.

Questions? Contact (203) 678-4477 or [email protected].