Healthcare in Aging Services Webinar Series
12-Month LeadingAge Collaborative with LeadingAge Oregon

Starting , Tuesday, January 28, 2025 thru December 16, 2025
1:00 pm to 2:00 pm

March 25, 2025
Presenter: Debbie Rayburn
Grievance Processes: Enhancing Resident Satisfaction & Trust
Discover the key to fostering a culture of care and trust through the creation and implementation of a comprehensive complaint and grievance policy. This session is designed to equip you with strategies to elevate resident satisfaction and demonstrate your unwavering commitment to quality of care. Learn how an effective grievance system not only fosters resident trust but also serves as a cornerstone for sound risk management. Don't miss the chance to refine your facility's approach to grievance processes and lead the way in setting high industry standards.

Who Should Attend: Administrators and leaders in Long Term Care healthcare settings.

Registration Information:

Individual Webinar Pricing:
Click the date above to register for a webinar
LeadingAge Connecticut Members: $99 per individual webinar
Non-LeadingAge Connecticut Members: $175 per individual webinar

•  Registration is a commitment to pay in full.
•  The deadline to register is one week before each webinar.
•  1.0 CT NHA CEU per webinar will be issued to attendees post event.
•  Registration is for ONE computer login access per webinar.
•  Registration fee includes digital handouts and tools, one connection to the live webinars and instructions for receiving CE credit/attendance certificate for one person. NAB Credits are pending approval.
•  Webinars will NOT be recorded.

Questions? Please contact LeadingAge Connecticut at 2023-678-4477 or [email protected].

Webinar Schedule:

April 22, 2025
Presenter: Dr. Albert Munanga
Elevate Care: Mastering Documentation Best Practices in Aging Services

May 27, 2025
Presenter: Bruce Anders, JD
Bulletproof Your Aging Services: Strategies to Mitigate Litigation Risks

June 24, 2025
Presenter: Debbie Rayburn
Safeguard Resident Care: Strategies to Prevent Medication Diversion

July 22, 2025
Presenter: Debbie Rayburn
Ensuring Medication Safety in Long-Term Care: A Critical Imperative

August 26, 2025
Presenter: Debbie Rayburn
Navigating Changes of Condition with Confidence

September 23, 2025
Presenter: Debbie Rayburn
Maintaining a Spotless Kitchen: Strategies for Regulatory Compliance

October 28, 2025
Presenter: Debbie Rayburn
Combating Costly Readmissions

November 18, 2025
Presenter: Debbie Rayburn
Uncovering the Truth: Mastering Incident Investigations in Aging Services

December 16, 2025
Presenter: Debbie Rayburn
Elopement: Safeguarding Residents in Aging Services